S2 Episode 6: Flying Blind: Candid Insights on Air Travel with the American Council of the Blind
What’s it really like to fly without sight? This episode offers a rare glimpse into air travel through the perspective of Scott Thornhill, Executive Director of the American Council of the Blind (ACB). Stay tuned because you’re about to explore air travel from a perspective few have experienced but all of us need to understand.
We also explore the Airline Passengers with Disabilities Bill of Rights, its alignment with the Americans with Disabilities Act (ADA), and the road ahead for truly inclusive air travel. Scott shares powerful insights on the changes that could make flying more accessible, not just for the blind but for everyone.
S2 Episode 5: Play Airlines: Game Changing Low Cost Strategies
Discover the journey redefined with Play Airlines, a new Icelandic low-cost airline operating flights from Iceland to North America and Europe. Adrian Keating, Executive Director Commercial at Play Airlines will unravel how Play Airlines is challenging the norms of travel, marrying modesty with monumental strides in service and ingenuity. Offering insights into the trailblazing budget-friendly airline, we talk about the recently launched 'Space seat' - a game-changer offering passengers of the low-cost carrier the luxury of extra space onboard the aircraft.
Adrian will also delve into the complexities that seismic activity brings to the region's tourism landscape. We'll explore how Play Airlines maneuvers through the tremors of sensational media narratives, ensuring that Iceland remains a captivating, accessible destination for adventurers worldwide.
S2 Episode 4: Safety Videos: When Art Obscures Safety
Delve into the intriguing world of aviation safety videos, focusing particularly on Qantas’s recent release. Our guest, Teri O'Toole, is a veteran Qantas long-haul flight attendant and a barrister at law, currently leading the Flight Attendants' Association of Australia (FAAA). Teri brings a unique perspective, blending her inflight experience with legal expertise to represent 6.5K+ flight attendants in Australia.
The primary discussion revolves around the new Qantas Safety Video launched in January 2024. This video, while cinematically impressive, has sparked a debate over its effectiveness as a safety tool versus its role as a marketing instrument. Despite its high production value and storytelling, it’s criticized for lacking in clear, vital safety information. Teri highlights the omission of crucial instructions like following cabin crew directions in emergencies, a fundamental safety message.
S2 Episode 3: Airline Loyalty & Inflight Entertainment: The IAG Story
Step into the cutting-edge world where airline loyalty meets in-flight entertainment. Mark Cheyney from IAG Loyalty talks about the dynamic synergy between Loyalty and IFEC technology within the International Airlines Group.
Mark’s role of Chair for the Personalization Working Group within the Seamless Air Alliance, has him serving as an expert group leader. As the industry's buzz around personalization of the passenger experience continues to grow, Mark discusses some of the challenges with personalization, including identifying different passenger personas and navigating stringent privacy laws. As you'll discover, personalization is a lot more complex than it appears.
S2 Episode 2: JSX Navigating Turbulence Against Aviation Goliaths
Embark on a journey through the vibrant skies with JSX, a trailblazing public charter operation rooted in the heart of Dallas, Texas. Much like its counterparts in the realm of public charter services, JSX finds itself amidst a complex web of allegations touching on safety, security, and environmental concerns.
Ben Kaufman, Director Marketing, Communications & Product Development with JSX unravels the layers of this dynamic saga, addressing the allegations that dance in the airspace. Together, we'll illuminate the potential impact on passengers, the heartbeat of small communities, and the very essence of air travel safety. Step into the cockpit of knowledge as we navigate the regulatory landscape governing the exhilarating world of public charters.
S2 Episode 1: Accessible Skies: Titans of Seatback IFE in Collaborative Conversation
A unique and historic gathering of industry leaders – the three foremost seatback inflight entertainment providers, Panasonic Avionics, Thales InFlyt Experience and Safran Passenger Innovations, each represented by their distinguished product and technology visionaries talking about accessibility for seatback in-flight entertainment systems.
Never before have these three providers converged on a single platform to deliberate, collaborate upon the critical importance of crafting and delivering inclusive products signifying a pivotal shift towards universal accessibility in aviation.
Episode 10: Airlines and Families: Unveiling the Passenger Experience
Dive into the world of luxury family travel with Carmen Sognonvi, renowned travel influencer and founder of Top Flight Family who travels the world with her husband and 2 children. With over a million followers on social media, they captivate audiences worldwide sharing their expertise and insights. Carmen will share the highlights of travelling with her children and provide us with some insights into the contrasting cabin environments that merely tolerate kids versus those that wholeheartedly welcome them.
Sharing her thoughts on the strengths of the airline industry and emphasizing the significance of design and aesthetics, we also discuss how expressing cultural identity in the onboard product can elevate the entire travel experience.
Episode 09: Ultra premium experiences on a luxury jet
Imagine embarking on a journey of a lifetime, where every moment is filled with awe-inspiring experiences and unparalleled service. TCS World Travel specializes in curating all-inclusive trips that deliver precisely that. They have carefully crafted their offerings to provide meaningful adventures in unique destinations across the globe all while flying in luxury private jets.
Ryan Dai, Digital Experience Manager at TCS World Travel talks to us about the luxury jet world tours. We’ll hear how inflight entertainment and connectivity together with the digital technology plays an integral role in the overall ultra-premium passenger experience and the operations of TCS World Travel.
Episode 08: Deep Dive - Inmarsat Passenger Experience Survey 2022
In the age of constant connectivity, staying connected even at 30,000 feet has become a top priority for modern-day travelers and inflight Wi-Fi has become a game-changer.
For the past five years, Inmarsat has been conducting passenger experience surveys. In the recently released 2022 results, they surveyed 11,000 passengers across the globe. Their findings indicate that passenger desires and beliefs have changed. In this episode, I am joined by Neale Faulkner, Regional Vice President at Inmarsat Aviation, to deep dive into some of the findings.
Episode 07: Pushing the boundaries of aircraft seating design
History offers us examples of innovators who have gone on to prove everyone wrong in their respective industries and perhaps Alejandro Nunez Vicente will be a name associated with disrupting aircraft seating norms. With an idea that sparked in his parents basement, started off as a University project, that has led him all the way to the global Aircraft Interiors Expo in Hamburg, Germany, Alejandro is the founder and CEO of Chaise Longue Economy Seat and talks about his journey, the challenges of pushing the boundaries when designing airplane seats as well as teasing some news on what's coming up next!
Episode 06: Creating ‘Airlines of the World’
"Airlines of the World", is the television documentary currently being created and produced, with the expectation of release towards the end of 2023. It focuses on the global airline industry, past, present and future. Patrick Weil, Managing Director of Jennuinn Films and Senior Executive Producer and Creator of the documentary series takes us behind-the-scenes sharing stories including the recreation of the aircraft interiors and passenger experiences of yesteryear down to the finest details.
Episode 05: 2023 Crystal Cabin Awards shortlist highlights, themes and trends - Special Edition
Lukas Kaestner from Hamburg Aviation and President of the Crystal Cabin Awards Association talks with our host about some of the innovation highlights, themes and trends we see emerging from this year’s Crystal Cabin Awards shortlist that was just announced earlier today from Hamburg Germany.
Episode 04: Inflight experiences of a luxury travel YouTuber
Founder of GreenerGrass.com Jeb Brooks is a popular social media YouTube personality with 512 flights over the past 5 years under his belt. With first-hand experience of the onboard products and amenities in premium cabins on airlines including American, Delta, United, Singapore, Spirit, Emirates, Qatar, Korean, Air France, Qantas, and more, Jeb shares his feedback on all aspects of the inflight experience. He will also talk about which airline he believes has the best business class seat in the sky and why.
Episode 03: Behind-the-scenes of Finnair’s award-winning international long-haul experience
David Kondo, Head of Customer Experience and Product Design - Finnair. David shares a complete behind-the-scenes account of the design, development and implementation of Finnair’s multi award-winning new international long-haul cabin experience including the all new AirLounge business class seat.
Episode 02: Inside Hamburg Aviation and the Crystal Cabin Awards Association
Lukas Kaestner from Hamburg Aviation gives us some insight into the aviation community that covers the whole end to end of an aircraft in Hamburg, Germany. As President of the Crystal Cabin Association, he also shares some insights and tips for submitting your innovation to the Crystal Cabin Awards.
Episode 01: Introduction by The Host, Corinne Streichert
Welcome to the first episode of ‘On Your Flight Today’. This episode is an introduction by our host Corinne Streichert, sharing her vision, inspiration and goals for the show as well as some background information on her experiences working in aviation for the past two decades. The podcast will explore the latest developments in aircraft interiors, inflight entertainment and connectivity as well as the overall inflight passenger experience.
Trailer
Welcome to "On Your Flight Today," a podcast that takes you on a journey through the world of inflight passenger experiences. This podcast is your inside look at the people, processes, and products that work together making your flight a comfortable one, while entertaining you along the way.